 Huzzah For NoWire.
One of the things I'd been meaning to start up here on the blog was a vaguely weekly grumpy-ranting session about whatever person/company/organisation was inflicting its monumental incompetence on my life at the moment. After some thought I realised two things: (a), given the state of customer service in SA and the world at large, I would be writing about fifteen blog entries an hour for the rest of my life and still falling behind, and (b), ranting about things that go wrong is less productive than complimenting things that go right. With that in mind, I decided to rather focus on the good stuff that I've encountered and leave the bad stuff to HelloPeter; they're better at it than me anyway.
The first Huzzah award for 2010 goes to NoWire, the ISP I've been using for iBurst internet access for the last couple years.
Last tuesday, we got back from our holidays to discover that the iBurst modem had packed up. I dithered around a bit for a couple of days trying to get it working myself, to no avail. Finally in despair I called NoWire and explained my woes, expecting to be put on hold, dicked around, hung up on, etc etc. What I did not expect was what actually happened, i.e. that within a couple of hours they'd sent a courier service to collect the modem and cart it back to their service center in Pretoria, where they tested it, fixed the offending part, and couriered it back to me this morning. They did this all free of charge, and were quite apologetic that it took so long and I had to go more than a day(!) without internet access. Bear in mind that I called them on a friday morning, in the first week of the new year, and got the repaired modem back the following monday morning.
Well done chaps. You get to hold on to the floating Virtual Huzzah Trophy for the week!
More tomorrow.
-q- | Posted by:
quinn2010/01/11
11:32 |
